TIMELESS — TERMS OF SERVICE

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and [COMPANY LEGAL NAME], a company registered in [JURISDICTION] with company number [NUMBER] ("Timeless", "Company", "we", "us", or "our").

By accessing or using the Timeless platform, website, mobile applications, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1.2 Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

2. DESCRIPTION OF SERVICE

2.1 Overview

Timeless is a digital legacy platform that enables users to:

• Create and maintain a personal legacy page ("Legacy Page") containing biographical information, photographs, written content, and audio/video messages;
• Store encrypted digital content in a private vault ("Vault");
• Create shared collections ("Spaces") and share access with others through permanent cryptographic keys ("Keys");
• Participate in optional surveys and view aggregated, anonymised analytics ("Your Voice"); and
• Designate conditions under which content becomes accessible or frozen, including upon death or extended inactivity.

2.2 Zero-Knowledge Architecture

The Service employs zero-knowledge encryption for certain features. This means:

• We cannot access your encrypted content. Content stored in your Vault and Spaces is encrypted using keys derived from credentials that only you possess. We do not store these keys and cannot decrypt your content.
• We cannot recover lost keys. If you lose your master password or sharing keys, we cannot recover them or the content they protect. This is a fundamental security feature, not a limitation.
• You are solely responsible for key management. You must securely store your master password and any sharing keys you generate. Loss of these credentials results in permanent, irreversible loss of access to the associated content.

2.3 Permanent Keys

Keys generated for sharing Spaces are designed to be permanent:

• Keys do not expire automatically;
• Keys remain valid until explicitly revoked by you;
• Once you share a key with another person, they may retain that key indefinitely;
• Revoking a key prevents future access but does not delete content already downloaded by key holders.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information;
• Maintain the security and confidentiality of your login credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorised use of your account.

3.2 Master Password

Your master password is used to derive encryption keys for your Vault and other encrypted content. You acknowledge that:

• We do not store your master password;
• We cannot reset or recover your master password;
• Loss of your master password results in permanent loss of access to encrypted content;
• You are solely responsible for maintaining secure backups of your master password.

3.3 Account Termination by User

You may terminate your account at any time through your account settings. Upon termination:

• Your Legacy Page will be removed from public access;
• Your Vault content will be scheduled for deletion;
• Keys you have generated will be revoked;
• Survey responses will be retained in anonymised, aggregated form;
• Some data may be retained as required by law or for legitimate business purposes.

3.4 Account Termination by Timeless

We reserve the right to suspend or terminate your account if:

• You breach these Terms;
• Your use of the Service poses a security risk;
• Your account is used for illegal activities;
• Required by law or court order;
• We discontinue the Service (see Section 12).

4. LEGACY PAGE AND MEMORIAL FEATURES

4.1 Legacy Page Content

Your Legacy Page is a public-facing page that may include:

• Your name, dates, and biographical information;
• Photographs and written content;
• Audio and video messages;
• A self-authored epitaph or summary.

You are solely responsible for the content of your Legacy Page.

4.2 Storage Limitations

Legacy Pages are subject to a storage limit (currently 24 megabytes). This limit:

• Is a design feature intended to encourage curation;
• May be adjusted for different subscription tiers;
• Encompasses all content on your Legacy Page including media files.

4.3 Public Visibility

Your Legacy Page is publicly accessible by default. You acknowledge that:

• Anyone with your Legacy Page URL can view its contents;
• Legacy Pages may be indexed by search engines;
• You should not include content you do not wish to be publicly visible.

4.4 Memorial Freeze

Your Legacy Page may become permanently frozen ("Memorial Freeze") under the following conditions:

• Manual Activation: You explicitly mark your Legacy Page as complete;
• Inactivity Trigger: You fail to confirm continued activity within the period you specify (the "Inactivity Period"), and designated contacts confirm the trigger condition;
• Death Verification: Designated contacts confirm your death through our verification process.

Once frozen:

• The Legacy Page cannot be edited by anyone, including Timeless;
• A cryptographic timestamp is recorded to prove the content existed at that time;
• The freeze is permanent and irreversible;
• We commit to preserving the frozen page in perpetuity (subject to Section 12).

4.5 Inactivity Period and Dead Man's Switch

You may configure an Inactivity Period after which your account enters a review state. You acknowledge that:

• You are responsible for responding to activity confirmation requests;
• Failure to respond may result in notifications to your designated contacts;
• Confirmation by designated contacts may trigger the Memorial Freeze;
• You should keep your contact information and designated contacts current;
• We are not liable for freezes triggered by your failure to respond to confirmation requests.

4.6 Designated Contacts

You may designate trusted contacts who can:

• Receive notifications if you fail to confirm activity;
• Confirm or deny that a freeze condition has been met;
• Access Spaces you have designated for them.

You are responsible for:

• Selecting trustworthy individuals as designated contacts;
• Keeping designated contact information current;
• Informing designated contacts of their role and responsibilities.

5. VAULT AND SPACES

5.1 Vault Storage

Your Vault is private encrypted storage for digital content. You acknowledge that:

• Vault content is encrypted with keys derived from your master password;
• We cannot access, view, or recover Vault content;
• Storage limits apply based on your subscription tier;
• You are responsible for maintaining backups of important content.

5.2 Spaces

Spaces are curated collections of Vault content that you can share with others. You acknowledge that:

• Creating a Space does not duplicate content; it references your Vault items;
• Deleting content from your Vault removes it from all Spaces containing that content;
• You control who can access each Space through Keys you generate.

5.3 Key Generation and Sharing

When you generate a Key for a Space:

• The Key is permanent and does not expire;
• Anyone with the Key can access the Space (until you revoke the Key);
• We display the Key once; you must save it securely;
• We store the Key encrypted with your master password so you can retrieve it;
• We cannot recover Keys you have lost or failed to save.

5.4 Key Revocation

You may revoke any Key at any time. Revocation:

• Prevents future access using that Key;
• Takes effect immediately;
• Does not delete content already accessed or downloaded by Key holders;
• Does not notify Key holders that access has been revoked;
• Is irreversible — a revoked Key cannot be reinstated.

5.5 Recipient Responsibilities

If you access a Space using a Key:

• You may view and download content as permitted by the Space owner;
• You must not share the Key without permission from the Space owner;
• You must not attempt to circumvent access controls;
• Your access may be revoked at any time without notice;
• Content may be removed or modified by the Space owner at any time.

6. YOUR VOICE (SURVEYS AND ANALYTICS)

6.1 Survey Participation

You may optionally participate in surveys about your views, experiences, and demographics ("Your Voice"). Participation is voluntary.

6.2 Data Usage

Survey responses are used to:

• Show you how your views compare to others;
• Generate aggregated, anonymised statistics;
• Create public reports on trends and demographics;
• Support historical and research purposes.

6.3 Anonymisation

Aggregated data is anonymised such that:

• No individual can be identified from published statistics;
• Demographic combinations with insufficient respondents are suppressed;
• Your individual responses are never publicly displayed.

6.4 Data Retention

Survey data is retained as follows:

• Your individual responses: accessible to you while your account is active;
• Anonymised aggregates: retained indefinitely for historical purposes;
• After account deletion: individual responses are anonymised and merged into aggregates.

6.5 Research and Third-Party Access

Anonymised, aggregated data may be:

• Published in reports and analyses;
• Shared with academic researchers;
• Used for historical and demographic research;
• Licensed to third parties in aggregate form only.

Individual responses are never sold or shared in identifiable form.

7. USER CONTENT AND CONDUCT

7.1 Your Content

You retain ownership of all content you upload to the Service ("User Content"). By uploading User Content, you grant Timeless a limited licence to store and process your content to provide the Service.

7.2 Content Representations

By uploading User Content, you represent and warrant that:

• You own or have the necessary rights to the content;
• The content does not infringe any third party's intellectual property rights;
• The content does not violate any applicable law;
• You have obtained necessary consents from any individuals depicted in the content.

7.3 Prohibited Content

You must not upload, store, or share content that:

• Is illegal in your jurisdiction or ours;
• Depicts child sexual abuse or exploitation;
• Promotes terrorism or violent extremism;
• Constitutes harassment, threats, or incitement to violence;
• Contains malware, viruses, or malicious code;
• Infringes intellectual property rights;
• Violates privacy rights without consent;
• Is fraudulent or deceptive.

7.4 Content Moderation

Due to our zero-knowledge architecture:

• We cannot proactively monitor encrypted content;
• We rely on reports from users and Key holders;
• We may investigate reported content where technically possible;
• We may terminate accounts where prohibited content is confirmed;
• We may report illegal content to law enforcement as required by law.

7.5 Prohibited Conduct

You must not:

• Use the Service for any illegal purpose;
• Attempt to gain unauthorised access to accounts, systems, or data;
• Interfere with or disrupt the Service;
• Circumvent security features or access controls;
• Use automated means to access the Service without permission;
• Impersonate any person or entity;
• Sell, resell, or commercially exploit the Service without authorisation;
• Reverse engineer or attempt to extract source code from the Service.

8. SUBSCRIPTIONS AND PAYMENT

8.1 Free and Paid Tiers

The Service offers free and paid subscription tiers. Features and limitations vary by tier and are described on our website.

8.2 Subscription Terms

Paid subscriptions:

• Are billed in advance on a recurring basis (monthly or annually);
• Automatically renew unless cancelled before the renewal date;
• May be cancelled at any time through your account settings;
• Continue until the end of the current billing period upon cancellation.

8.3 Pricing Changes

We may change subscription prices with 30 days' notice. Price changes:

• Apply to the next billing cycle after notice;
• Do not affect the current billing period;
• May be avoided by cancelling before the change takes effect.

8.4 Refunds

Refunds are provided:

• As required by applicable consumer protection laws;
• At our discretion for service issues;
• Pro-rata if we terminate your account without cause.

Refunds are generally not provided for:

• Unused portions of subscription periods;
• Voluntary account termination;
• Termination due to Terms violations.

8.5 Lifetime Subscriptions

If you purchase a lifetime subscription:

• You receive the specified features for as long as the Service operates;
• "Lifetime" means the lifetime of the Service, not your biological lifetime;
• No refunds are provided for lifetime subscriptions except as required by law;
• Features may change over time, but core functionality will be maintained.

9. INTELLECTUAL PROPERTY

9.1 Timeless Property

The Service, including its software, design, trademarks, and documentation, is owned by Timeless and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited licence to use the Service.

9.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without compensation to you.

9.3 Copyright Complaints

If you believe content on the Service infringes your copyright, please contact us at [COPYRIGHT EMAIL] with:

• Identification of the copyrighted work;
• Identification of the infringing content and its location;
• Your contact information;
• A statement of good faith belief that the use is unauthorised;
• A statement, under penalty of perjury, that you are authorised to act on behalf of the copyright owner;
• Your physical or electronic signature.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in the Privacy Policy.

10.2 Data Processing

We process personal data:

• To provide and improve the Service;
• To communicate with you about your account;
• To comply with legal obligations;
• For aggregated analytics and research (anonymised).

10.3 Data Location

Data may be stored and processed in:

• The United Kingdom;
• The European Economic Area;
• Other jurisdictions with adequate data protection.

We implement appropriate safeguards for international data transfers.

10.4 Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data;
• Correct inaccurate data;
• Delete your data (subject to limitations);
• Port your data to another service;
• Object to certain processing;
• Withdraw consent.

To exercise these rights, contact us at [PRIVACY EMAIL].

10.5 Encrypted Content Limitations

Due to zero-knowledge encryption:

• We cannot provide copies of your encrypted content — only you can decrypt it;
• We cannot delete specific encrypted content on request — you must delete it yourself;
• Data portability for encrypted content requires you to export it using your credentials.

11. DISCLAIMERS AND LIMITATIONS OF LIABILITY

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Availability

We do not warrant that:

• The Service will be uninterrupted or error-free;
• Defects will be corrected;
• The Service is free of viruses or harmful components;
• The Service will meet your specific requirements.

11.3 Encryption and Security Limitations

We do not warrant that:

• Encryption is unbreakable (cryptographic standards may become obsolete);
• Your content is absolutely secure (no system is perfectly secure);
• Keys cannot be compromised (you are responsible for key security);
• Revoked keys guarantee no prior access occurred.

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• TIMELESS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• TIMELESS SHALL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• TIMELESS'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM;
• TIMELESS SHALL NOT BE LIABLE FOR LOSS OF ACCESS DUE TO LOST PASSWORDS OR KEYS.

11.5 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11.6 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.7 Consumer Rights

NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.

12. SERVICE CONTINUITY AND TERMINATION

12.1 Commitment to Permanence

We understand that you are entrusting us with content intended to last beyond your lifetime. We commit to:

• Operating the Service with long-term sustainability in mind;
• Providing advance notice of any planned discontinuation;
• Making reasonable efforts to preserve frozen Legacy Pages.

12.2 Service Discontinuation

If we discontinue the Service:

• We will provide at least 90 days' notice where possible;
• We will provide tools to export your content;
• We will explore options for transferring frozen Legacy Pages to alternative preservation services;
• We will refund prepaid subscription fees on a pro-rata basis.

12.3 Acquisition or Merger

In the event of acquisition, merger, or sale of assets:

• These Terms will bind the successor entity;
• We will notify users of the change in ownership;
• Your content and account will transfer to the successor;
• You may terminate your account if you do not accept the new ownership.

12.4 No Absolute Guarantee

While we are committed to permanence, we cannot absolutely guarantee:

• The Service will operate indefinitely;
• Specific content will be preserved in all circumstances;
• Technological, legal, or financial circumstances will not require changes.

We will make good-faith efforts to honour our commitment to preserving your legacy.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of [JURISDICTION — e.g., England and Wales], without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us and attempt to resolve disputes informally for at least 30 days.

13.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of [JURISDICTION] for any disputes arising from these Terms or your use of the Service.

13.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

13.5 Time Limitation

Any claim arising from these Terms or your use of the Service must be brought within one year of the date the claim arose.

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Timeless regarding the Service.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

14.3 Waiver

Our failure to enforce any right or provision does not waive that right or provision.

14.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any successor entity.

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, labour disputes, or failures of third-party services.

14.6 Notices

We may provide notices to you via:

• Email to your registered address;
• In-app notifications;
• Posting on our website.

You may provide notices to us at [LEGAL EMAIL].

14.7 Survival

Provisions that by their nature should survive termination will survive, including intellectual property rights, disclaimers, limitations of liability, and dispute resolution.

15. CONTACT INFORMATION

For questions about these Terms:

Email: [LEGAL EMAIL]

Address:

[COMPANY LEGAL NAME]
[ADDRESS LINE 1]
[ADDRESS LINE 2]
[CITY, POSTCODE]
[COUNTRY]

Data Protection Officer: [DPO EMAIL] (if applicable)